1. Cleaning Services

1.1. VIA will deliver the Cleaning Service professionally for the Client at the specified Area, contingent upon the Client’s payment of the Charges.

1.2. VIA will provide all necessary labor to complete the work to the Client's satisfaction, and any required materials will be supplied upon mutual agreement between VIA and the Client.

1.3. VIA will assign the appropriate number of skilled personnel suitable for the tasks at hand.

1.4. VIA will conduct identification and security vetting, as outlined in communications, for all subcontractors working on the Client’s premises.

1.5. VIA will adhere to all applicable rules, regulations, and requirements for the site and job duration.

1.6. Machines and materials used for cleaning services will be in good condition and suitable for the work required. All electrical equipment provided will be regularly tested and certified by VIA’s qualified electricians.

1.7. All materials provided by VIA will comply with European Regulation (EC) No 1272/2008 on classification, labeling, and packaging of substances and mixtures.

2. Client Obligations

2.1. The Client shall provide, at no cost:

2.1.1. Sufficient lighting, hot water, and other facilities reasonably required to allow VIA to perform the service; and

2.1.2. Safe, suitable space to store any equipment and materials that VIA may need to leave on the Client's premises.

2.2. The Client agrees to cover any additional charges for wasted journeys due to missed appointments, delays, or cancellations caused by lack of access or incomplete instructions.

2.3. The Client agrees to obtain and maintain all necessary licenses, permissions, and consents required before the Commencement Date.

2.4. Abusive, harassing, or offensive behaviour is strictly prohibited, whether verbal, physical, or visual. This includes any demeaning, insulting, or intimidating behaviour directed at VIA cleaners or employees based on race, colour, gender, national origin, age, religious beliefs, disability, marital status, pregnancy, sexual orientation, veteran status, citizenship, or any other legally protected characteristic. If such behaviour or conduct is identified, directly or indirectly, by VIA, the contract will be terminated immediately, with no refunds due.

3. Charges

3.1. The quoted charges are exclusive of VAT, which will be added at the applicable rate. Invoices will be issued in advance and are due for payment within 14 days of receipt, unless otherwise agreed in writing by both parties.

3.2. If payment is not received within 30 days of the due date or as specified in the Agreement, we reserve the right to:

3.2.1. charge interest on the overdue amount at 8% above the Bank of England base rate, as per the Late Payment of Commercial Debts (Interest) Act 1998;

3.2.2. require advance payment for any remaining Cleaning or Other Services that have not yet been performed; and

3.2.3. withhold further Cleaning Services (or any part of them).

3.3. We may increase the Charges with a minimum of 14 days' written notice, provided that:

3.3.1. you have the option to terminate the Agreement with one month’s written notice within 14 days of receiving notice of the increased Charges; and

3.3.2. if no termination notice is given as per clause 4.4, the increase in Charges will be considered accepted.

3.4. We may adjust the Charges with written notice to account for rising costs in providing the Cleaning Services, reflecting market conditions, or due to changes in relevant laws or regulations.

3.5. Additionally, we may increase the Charges annually based on changes to the London Living Wage (LLW). As a Living Wage contractor, VIA Contractors is committed to:

3.5.1. ensuring all employees, including those delivering contracted services for specific clients, receive a wage at or above the LLW as set by the Greater London Authority (GLA);

3.5.2. raising wages for employees and contractors in line with any GLA-announced increases to the LLW within three months of such an announcement.

4. Exclusions

4.1. We are not liable for any loss or damage unless notified in writing within 72 hours of the incident, as delays make investigation difficult. We reserve the right to rectify any loss or damage for which we are liable instead of issuing payment.

4.2. We are not liable for any damage to crockery or glassware during collection or washing.

4.3. We are not responsible for disposing of any items placed in, under, or on waste paper or rubbish bins.

4.4. We are not liable under any circumstances for loss, expense, damage, delay, costs, or compensation, whether direct, indirect, or consequential, that may arise from:

4.4.1. Incomplete cleaning due to unavailable equipment, lack of hot water or electricity, or equipment not functioning fully;

4.4.2. Third parties entering or being present on the premises during cleaning;

4.4.3. Pre-existing damage, such as old stains, burns, or spills that cannot be fully removed by the Cleaner using the Client’s equipment and materials;

4.4.4. Carpet stains or dents that remain after cleaning. The Client acknowledges that some stains are permanent, and VIA Contractors is not responsible for additional cleaning or refunds if stains persist;

4.4.5. Damages resulting from faulty or non-functional equipment or materials provided by the Client;

4.4.6. Any damages valued at £500.00 or less.

5. Confidentiality

5.1. Each Party ("Receiving Party") shall keep the other Party's ("Supplying Party") confidential information secure, using it solely to fulfill obligations under this Agreement. The Receiving Party will inform its officers, cleaners, and agents of these confidentiality obligations under clause 6.1 and ensure their compliance.

5.2. Unless the Client revokes permission in writing, Cleaners and staff may take photos or videos of the property solely as proof of work completion. No individuals will appear in these images or videos. For clarity, these images or videos will be used only as evidence of work completed and will not be shared for any other purpose, including social media, and will be restricted to internal Company use.

5.3. The obligations in this clause 6 shall remain effective for one year following the termination of this Agreement.

6. Use of Sub-Contractors

6.1. We may use a subcontractor to provide some or all of the Cleaning Services and/or any Other Services where appropriate.

6.2. We will be responsible for the work of a subcontractor to the same standard as stated in the Agreement and the Specification or as agreed by the Parties.

7. Warranties, Liability, and Indemnities

7.1. We warrant that we will perform the Cleaning and Other Services with reasonable care and skill, to standards commonly upheld in the industry.

7.2. If any Cleaning or Other Services are performed negligently or in material breach of this Agreement or its specifications, we will, upon request, re-perform the affected services, subject to clauses 8.3 and 8.4 below. Requests for re-performance must be made within 48 hours of the service date.

7.3. Except for liability arising from death or personal injury due to our negligence, our total liability under this Agreement, whether arising from contract, tort, negligence, or other legal grounds, shall not exceed the total Charges paid within any given year under this Agreement.

7.4. You agree to indemnify us against all claims and losses, including those suffered by our cleaners and third parties, resulting from any actions or omissions on your part, including those of your employees, agents, or subcontractors.

7.5. Neither Party shall be liable to the other for any indirect or consequential loss or damage, including but not limited to economic loss, lost profits, business interruptions, or loss of goodwill.

7.6. Both Parties acknowledge that they enter into this Agreement without reliance on any representation, warranty, or provision not expressly included herein. All other terms, conditions, or warranties implied by statute or common law are excluded to the fullest extent permissible by law, except in cases of fraud.

7.7. VIA will maintain:

7.7.1. Public Liability Insurance, including Products Liability and Treatment Risks, with an indemnity limit of £10,000,000.

7.7.2. Employers Liability coverage with a £10,000,000 limit.

7.8. Any claims for damages resulting from VIA’s services must adhere to VIA’s established damage policy.

8. General Provisions

8.1. For one year after the end of this contract, the Client agrees not to employ or engage, directly or indirectly, any cleaner who was involved in providing services under this agreement.

8.2. If the Client employs a cleaner introduced by VIA, a referral fee of 20% of the cleaner’s current annual remuneration with VIA will be charged, as per these Terms.

8.3. Force Majeure: Neither Party will be liable for delays or failures due to circumstances beyond their reasonable control. The affected Party will promptly notify the other in writing if such circumstances arise and persist for over six months, after which either Party may terminate the Agreement by written notice.

8.4. In cases of adverse weather, terrorism, public transport strikes, fire, or riots, VIA will make reasonable efforts to continue providing services. Both Parties acknowledge that these events may result in a temporary reduction in service levels.

8.5. Amendments: Changes to this Agreement are valid only if made in writing and signed by both Parties’ authorized representatives.

8.6. Assignment: Subject to Section 10.5, neither Party may assign or transfer any rights or obligations without the other Party’s prior written consent.

8.7. Either Party may assign all rights and obligations to any successor in the transfer of its business, provided the assignee agrees in writing to fulfill the original obligations under this Agreement.

8.8. Entire Agreement: This Agreement supersedes all prior agreements, whether oral or written, and includes all terms agreed upon by the Parties, excluding liability for fraud.

8.9. Waiver: Delays or failures by either Party in exercising any rights under this Agreement will not waive or limit those rights, which remain cumulative alongside other remedies.

8.10. Relationship of the Parties: This Agreement does not establish any partnership, joint venture, agency, or fiduciary relationship. Neither Party shall make commitments on the other’s behalf.

8.11. Severability: If any provision is found to be illegal or unenforceable, it will be removed without affecting the remaining provisions, which will continue in effect.

8.12. Announcements: Neither Party will issue public announcements or disclose information about this Agreement without prior written approval, except as required by law or stock exchange regulations.

8.13. Notices: All notices under this Agreement must be sent in writing by email or first-class mail to the address provided in the Quote.

8.14. Governing Law: This Agreement is governed by English law and subject to the exclusive jurisdiction of the English courts.

8.15. Third-Party Rights: This Agreement does not grant any rights to third parties to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.

8.16. These terms take effect at the start of VIA’s cleaning services for the Client and should be read in conjunction with the contract. VIA reserves the right to modify these Terms without notice, with the Client agreeing to acknowledge any updates.

Trademarks

The VIA Contractors name, logo, and all associated product names, company names, and other logos, unless specified otherwise, are trademarks and/or trade dress of VIA Contractors. Any use or unauthorised reproduction of these Marks or other materials on the Site without prior written permission from their owner is strictly prohibited.